Report to:

All issues related to:

What they will help with

IT – Service Desk

Primary Technical Support

• Trouble shoot login issues for all users (Student/Staff/Faculty
• Report and document issues reported regarding LinkedIn Learning
• Provide initial login support
  •   Verify users are using their correct login credentials

Library

LinkedIn system support

• Assist users with system navigation
• Assist current/active JWU students, staff and faculty with un-linking LinkedIn Learning accounts from personal LinkedIn accounts*

Instructional Design Team

LinkedIn Learning within ulearn

• Provide assistance to faculty trying to use LinkedIn Learning content within a course in ulearn