WGSN Login Issues: Getting Help with Access Problems

What is WGSN?

WGSN is a fashion and lifestyle trend forecasting database available to JWU students and faculty. Due to its complex authentication system, login issues occasionally occur during account creation or when accessing the platform.

Common Login Problems

• Verification code errors - "Error occurred" message after entering texted verification code
• Account creation issues - Problems completing the registration process
• General authentication failures - Unable to log in with JWU credentials

How to Get Help

Since WGSN manages its own authentication system, the fastest resolution comes from contacting them directly:

Email: help@wgsn.com
Important: CC dmeincke@jwu.edu

Include in your message:

• The exact email address you used when you tried to login
• A brief description of the error or problem
• When the issue started occurring

Response Time

WGSN support typically responds within 1-2 business days. They can resolve authentication issues directly in their system.

Need More Help?

If you don't receive a response or encounter other database access issues, contact JWU Library at dmeincke@jwu.edu for additional assistance.